令狐清扬 2007-10-2 12:05
美服EQ2:恢复一个被其他玩家牵连的帐号的过程是什么？
[size=3][color=blue]Question：What is the process for recovering an account that has been compromised by another player?
Answer：If your account has been compromised by another player, you will need to go through these steps to recover the account. First you will need to contact our Account, Billing and Technical Support department to verify that you own the account. You can do that through any of the methods listed in [url=http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404]this article[/url].
When you call to verify ownership, they will request several things from you. The most important thing they will ask is the last four digits of a credit card on the account. In many cases you may be required to provide the original credit-card used. Other helpful information you can use:
[list][*]CD Keys of products on the account[*]Names and Billing Addresses of credit cards on the account[*]Character Names[*]Personal information on the account, such as a zip code, e-mail address, etc.[/list]The most important thing you need is those last four digits of a credit-card on the account. The rest of the information, by itself, will most likely not get you the account reopened. These accounts are suspended or banned until ownership is proven. Upon verifying ownership, your account will be reopened by a Tier 2 Technical Support Representative.
Now that the account is open, you may log in and check on character restorations. If you have no characters on logging in, create a new Level 1. Regardless of what character you are on, please submit a petition with as much information about your situation as possible. In-Game support will need to know the names of characters lost where applicable. For characters that were not deleted, any items or coin lost should be reported. Each game will have varying policies from this point; some games may not be able to recover characters for you at all. Others may have a time limit for restoration before the database purges it. The best thing to do is petition as soon as possible to find out what can be done.
[b]Game Masters will not be able to assist you until you have secured the account, and an Accounts representative has noted your account as being secure with ownership verified.[/b][/color]
[color=brown]问题：恢复一个被其他玩家牵连的帐号的过程是什么？
回答:如果您的帐号已被其他玩家牵连，您需要通过这些步骤来恢复您的帐号。首先您将需要联系我们的帐号，帐单和技术支持部门来确认您拥有这个帐号。您能通过[url=http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404]这篇文章[/url]中列出的任何一种方式联系他们。
当您打电话来确认帐号所有者身份，他们将对您要求一些事情。他们将询问的最重要的事情是该帐号上所使用的信用卡的最后四位。通常情况下，您可能被要求提供原始使用的信用卡。其他您能使用的有用信息：
[list][*]该帐号上所使用的CDK[*]该帐号上名字和信用卡上的帐单地址[*]角色名[*]该帐号的个人信息，比如区号，e-mail地址等[/list]您需要提供的最重要的信息是该帐号上信用卡的最后四位。剩余的信息本身将不能通常希望的那样带给您帐号的解封。那些帐号被冻结或封停到帐号所有者证明为止。确认所有者以后，您的帐号将被两级技术支持代表解封。
现在该帐号已解封，您可以登陆并确认角色是否恢复。如果您登入后没有角色，创建一个一级的小号。不管您正在使用哪个角色，请提交一个关于您的状况的尽可能多信息的诉求。游戏内支持团队将需要知道丢失的对应位置的角色名。对于没有删除的角色，任何丢失的物品或图标都应汇报。每个游戏在这个方面都有不同的政策；一些游戏根本就不能为您恢复角色。其他的可能有数据库清理前的恢复角色的时间限制。最好的方法是尽可能快地找到都需要做什么后诉求。
[b]GM直到您对该帐号确认后才能帮助您，一旦被确认的帐号所有者保证帐号安全,帐号代表已留意您的帐号。[/b][/color][/size]